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Frequently Asked Questions
Need a quick answer to a question? Our ’frequently asked questions’ list below has many of the answers - simply click on the relevant link.
If we cannot answer your question satisfactorily, please contact one of our friendly sales advisors in the manner most convenient for you...they’ll be happy to help.
When can I expect to receive my order?
We usually process your order within 24 hours and deliver it by courier within 2-3 working days to mainland UK and mainland Scotland addresses and 3-5 working days to the Channel Islands, Northern Ireland and the outer Scottish islands. (Please note: hemming and monogramming add a day or two to delivery.)
How much is delivery?
Will my items arrive together?
Do I have to sign for delivery?
Can I have my order delivered to another address?
You can also have your order delivered to more than one address, so we can do your delivering for you. (Each delivery address will be charged at £3.95)
Can I track my order?
Can I nominate a day or time for delivery?
Sorry, we are unable to specify a time or day for delivery. Delivery usually takes 2-3 working days from the date of despatch and you will be able to follow the progress of your order using the unique tracking number provided.
Can I collect my order from a store?
Is it possible to have a faster delivery?
How much does express delivery cost?
Do you deliver overseas?
Please select a country using the drop down menu below. Your information will be displayed in the comment box below.
Do you deliver to BFPO addresses?
What happens if not everything in my order is available?
Any other questions? Please e-mail firstname.lastname@example.org