Customer Service
At Lands’ End, we do our very best to help in any way we can; it’s all part of the service.
We also know that by listening to you, our customer, we can continue to learn and improve our services - which is why we invite your feedback, both good and bad.
If you have a comment or suggestion you’d like to share with us, simply click on the link below for details of how to get in touch.
Delivery to the UK
Standard delivery
- No matter how many items you order, our standard UK delivery rate is £3.95
- All our UK deliveries are carried out by fast, efficient courier service HERMES - This means we can avoid any delays caused by seasonal backlogs or postal strikes.
- We are able to process your order quickly, usually within 24 hours, and deliver within 2-3 working days of your order being despatched, to mainland UK and mainland Scotland addresses and 5-7 working days after despatch to the Channel Islands, Northern Ireland and the outer Scottish islands. (Please note: hemming and monogramming add a day or two to delivery.
Next Day Delivery
Place your order before 1pm (Available to most UK post codes*)
- Want something delivered even quicker? We can now offer Next Day Delivery (Monday to Saturday) for UK orders placed by phone. (*please note, some post codes are not included in our Next Day Delivery service. For exclusions, click here.)
- Simply call 0844 700 70 70 and place your order with our sales advisors before 1pm and ask for Next Day Delivery.
- UK Next Day Delivery rate is £7.95 for deliveries Monday through to Friday - and £12.95 for delivery on Saturday.
Delivery to all other countries
Delivery costs vary depending upon location
- Please select a country using the drop down menu below. Your delivery cost will be displayed in the comment box beneath.
Please note: delivery via courier to the above countries will take between 2 and 15 working days
Special Considerations
Monogramming, engraving & hemming
If monogramming or hemming services are required, please allow one additional working day.
Out-of-stock items on back-order
Back-ordered items will be delivered separately when available, at no extra cost. e-mail, phone, or fax our sales advisors for more details.
Hippo Box
Worried you will be out when your parcel arrives? Here’s the solution www.hippo-box.co.uk
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