Frequently Asked Questions
Need a quick answer to a question? Our ’frequently asked questions’ list below has many of the answers - simply click on the relevant link.
If we cannot answer your question satisfactorily, please contact one of our friendly sales advisors in the manner most convenient for you...they’ll be happy to help.
What is your returns policy?
We back everything we sell with the most straightforward guarantee you’ll find in the catalogue business. Simply put, if you’re not 100% happy with a purchase, you can return it at any time for an exchange, replacement or refund – no ifs, no buts, no problem. Our guarantee does not affect your statutory rights as a consumer.
How can I return unwanted items?
STEP 1: Complete the relevant section of the packing slip enclosed with your order (instructions can be found on the slip).
STEP 2: Attach the pre-printed address label from the packing slip to your parcel (please note this label is not pre-paid).
STEP 3: Return the parcel either via Royal Mail or by arranging a ‘myHermes’ collection for a time convenient to you. Please visit www.myhermes.co.uk fo r more details. If sending from a mainland Post Office we recommend obtaining a ’proof of postage’ available free on request.
Do I need to use the original packaging?
What happens if I no longer have the original paperwork?
Where do I send my return?
Lands’ End Europe Limited,
Lands’ End Way,
Do you offer free returns?
If I want to return a garment for replacement – will I have to pay for the postage?
Is there a time limit on returns?
If you have hemmed trousers or monogrammed items for me can I still return them?
If I paid by credit card and am asking for a replacement item do I need to complete the credit card section again on the returns form?
When will I be credited for returned items?
Will you notify me of my return?
How long does it take to process my return?
Any other questions? Please e-mail firstname.lastname@example.org