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Frequently Asked Questions

Need a quick answer to a question? Our ’frequently asked questions’ list below has many of the answers - simply click on the relevant link.
If we cannot answer your question satisfactorily, please contact one of our friendly sales advisors in the manner most convenient for you...they’ll be happy to help.


Why are products shown in the catalogue if they are not available?

Our catalogues are planned months in advance. Sometimes an item or colour proves far more popular than we anticipated, which can lead to disappointment i.e. stocks of an unexpectedly popular item which were plentiful when the catalogue was printed become depleted in certain colours or sizes.

Why have my friend and I not received the same offer?

From time to time we send out different offers to different customers depending on selections made by our Marketing Department.

Any other questions? Please e-mail