Eligible returns for a refund received within 90 days of purchase will be issued to the original form of payment and should be accompanied by a Lands’ End proof of purchase.
If you return your entire order within 28 days we will refund the full invoice amount, including original shipping costs.
The refund at the original purchase price can only be made upon presentation of the Lands' End proof of purchase. Please ensure that the proof of purchase you include with your return relates to all items you're sending back; if neither the customer nor Lands' End can prove this, Lands' End will determine the refund amount.
Exclusions from this Returns Policy:
1: Identify Order - Enter the first 7 digits of your order number, followed by your postcode, found on your paper summary.
2: Select Items - Tick item(s) to return.
3: Choose Return Method - Pick your preferred carrier (Evri or Royal Mail).
4: Get Label or QR Code - Choose to print a label at home or receive a scannable QR code.
When your return has been processed through our online returns portal, your refund will be issued within 1-2 days after your return is scanned at the parcel shop. The refund will be credited back to your original payment method, and you can expect to receive the funds in your bank account within 3-5 days.
NOTE: you cannot use this service if your original delivery was made by Royal Mail.
Start Return HerePlease note: The online returns portal must be used to be eligible for a refund before the parcel is received at Lands’ End.
Lands’ End Digital Refund Policy 2025
Eligibility for Portal Refunds
A return through the portal allows you to receive your refund before Lands’ End receives your returned item. This is offered for eligible items and under specific conditions:
Note: Eligibility is assessed automatically and/or manually based on customer profile and item category.
Incorrect Returns – Guidelines
If the returned item(s):
We will:
Then:
Refunds Methods
Important Notes
Refunds are confirmed via automated email and may take up to 7 business days to appear on your bank or credit card statement. Lands’ End Europe/GmbH reserves the right to withdraw this refund offering at any time.
If you accidentally send the wrong item, contact Customer Service immediately. Lands’ End does not store incorrectly sent items and cannot guarantee their return or provide compensation.
Yes, you’ll need to cover the cost of returning your item(s) through our online returns portal.
Standard rate for this service is £2.70 inclusive of VAT.
To benefit from our special Lands' End rate please start your returns process here.
How to:
If you don’t have access to create a return online via our online returns portal, simply tick the refund box alongside the item you are returning along with the reason. Tear along the perforated line in the centre and enclose the bottom half in the parcel with your goods (please keep the top half for your records).
Please return your parcel via Evri or Royal Mail, ensuring you retain your proof of postage. If returning via Royal Mail please send via the standard service. You do not need to pay to have it sent tracked and/or signed for. We’ll issue your refund once your parcel has been received in our warehouse and will email you to confirm when this has been completed.
Where to:
If you are based in the UK, please send to:
Returns Department
Lands’ End Europe Limited,
Lands’ End Way,
Oakham,
Rutland,
LE15 6US
If you are based outside the UK, please send to:
Returns Department
Lands’ End GmbH
In der Langwiese
66693 Mettlach
Germany
How to:
At the moment if delivery was via Royal Mail you won't have access to create a return via our online returns portal so, simply tick the refund box alongside the item you are returning along with the reason. Tear along the perforated line in the centre and enclose the bottom half in the parcel with your goods (please keep the top half for your records).
Please return your parcel via Evri or Royal Mail, ensuring you retain your proof of postage. If returning via Royal Mail please send via the standard service. You do not need to pay extra to have it sent tracked and/or signed for. We’ll issue your refund once your parcel has been received in our warehouse and will email you to confirm when this has been completed.
Where to:
If you are based in the UK, please send to:
Returns Department
Lands’ End Europe Limited,
Lands’ End Way,
Oakham,
Rutland,
LE15 6US
If you are based outside the UK, please send to:
Returns Department
Lands’ End GmbH
In der Langwiese
66693 Mettlach
Germany
Yes, you can schedule a home collection through Evri or Royal Mail:
If returning outside our online returns portal, simply send us your item(s) along with a letter detailing your name, address, what you are returning, and why.
Send to:
Returns Department
Lands’ End Europe Limited,
Lands’ End Way,
Oakham,
Rutland,
LE15 6US
Items returned without the original order details will be refunded/exchanged at a value determined by Lands’ End. If returning via Royal Mail please send via the standard service. You do not need to pay extra to have it sent tracked and/or signed for. Please ensure you retain your proof of postage.
As detailed in our Returns Policy, any eligible returns must be sent back to us within 90 days. If you return an item outside the 90-day period, we will be unable to send the item back to you.
If you wish to exchange, please return your original item(s) to request a refund. Your refund will be credited back to the card used to place your original order. Then please place a new order via our website or by telephoning our team on 0800 376 7974 within the UK. In all other countries, call (+44) 1572 200143.
Yes, a new order for the item(s) you require can be placed straightaway by calling one of our sales advisors on 0800 376 7974 or online at landsend.co.uk.
If you are preparing a return, please note our packaging is reusable; however, you do not need to use the original packaging.
Where possible, we suggest using the individual bags and/or boxes the products came in, but this is not essential. Ensure all items are securely wrapped together and are appropriate for posting via any method.
Sorry, but no. We’d love to but, if we did, the cost would have to be absorbed into the prices we charge for our products.
Personalised items cannot be returned except for defective quality. If there is a quality issue, you may return the item in new condition for a full refund within 90 days of purchase.
Personalisation includes monogramming, embroidery and engraving, but NOT custom-hemmed items, which can be returned as normal under our Returns Policy. See full details above.
You may return a gift within 90 days of receiving it. Here are the options:
Should you require further assistance, please do not hesitate to contact our customer service team.
Returns and refunds:
If you have requested a refund and supplied us with your email address at point of order we will send you an email to advise you when your refund has been processed.
If you reside within the UK or the EU, these regulations stipulate that if you cancel your entire order within 14 days of receipt of your goods, we should refund the standard postage costs you paid as part of that order. At Land's End, we have extended this period to 28 days. We will not refund any postage charges if you cancel after 28 days' notice of receipt – or if you only cancel part of your order.
If you paid for premium or express delivery, we will only refund the cost of standard delivery. You would need to pay the costs of sending the order back to us.
If you would like to cancel your order please contact our Customer Services Department by calling 0800 376 7974 or by emailing us at customercontact@landsend.co.uk stating your intention to cancel your order. Please include your order number in the email.
As Lands' End always makes a great effort to process orders immediately it may not always be possible to stop an order being dispatched in time. In this instance please return the order following the returns instructions that are contained in the parcel.
We need you to complete a returns form as normal and enclose this with your parcel. However, couriers and delivery companies differ for each country, so the choice of which you use to return your parcel to us is completely yours. We do ask that you obtain a certificate of postage. Also, please note that returns from anywhere outside the UK should now be sent to:
Returns Department
Lands’ End GmbH
In der Langwiese
66693 Mettlach
Germany
Yes. Items can be returned within 90 days of purchase. You can return them directly to the outlet store in Oakham or via post to:
Returns Department
Lands' End Europe Ltd
Lands' End Way
Oakham
Rutland
LE15 6US
Please enclose your receipt and details of where the item was purchased.
If you do not have a receipt we will refund at a value determined by Lands' End.