Customer Services

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Career Paths

We're passionate about connecting with our customers—in our stores, over the phone, via posts and tweets and comments on our pinboards. We get a buzz from staying ahead of the trends, working 15 to 18 months ahead of the clothes on the runway. And we love, really love working with each other.

Whether you want to design clothes, care for customers, solve IT tangles, or find satisfaction in planning, merchandising or logistics, there's an exciting, fulfilling Lands' End opportunity waiting for you.

"Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can. Gary Comer (founder)"


The heart of the company, Merchandising sets seasonal strategies and defines global and market line plans that deliver brand strategy, meet customer requirements and achieve financial targets.


Our Teams develop inventory, sales and margin plans, systems and processes that support corporate goals and merchandising strategies.


Our marketers execute comprehensive, multi-channel, go-to-market strategies that support every category of our business. They cover a multitude of roles from Digital, Brand & PR, Web Development, Direct Marketing and eCommerce.


These storytellers create visual product stories that create unique connections with customers across all our distribution channels.


Our finance experts manage the company's European financial needs while ensuring consistency in approach and reporting across business units.

Employee Services

Also known as human resources, we recruit talented people, administer our benefits and compensation policies, and help to create an inclusive working environment that inspires and engages current and future Lands' End employees.


Lands' End information technologists manage application development, infrastructure services and systems to support for our European business functions and processes.

Contact Centre & Retail

The voice of the customer and the company, our customer sales and service specialists are charged with providing an extraordinary, personalised customer experience that builds a lasting relationship across all our channels.

The retail division ensures a cohesive in-store customer experience that anticipates and exceeds customer expectations.

Distribution Centre, Facilities & Engineering

These team members handle outbound and inbound European distribution and logistics, manage Lands' End buildings and equipment, and provide engineering business solutions.

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