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To keep all our customers safe during these tricky times, we want you to know that our courier company Hermes have made some important changes to their delivery services. Find out more here.

  • What is the cost of Standard UK delivery?

    No matter how many items you order, our standard UK delivery rate is £3.95

  • What is the delivery timeframe for deliveries in the UK?

    We are able to process your order quickly, usually within 48 hours, and deliver within 4-6 working days of your order being despatched, to mainland UK and mainland Scotland addresses and 4-5 working days after despatch to the Channel Islands, Northern Ireland and the outer Scottish islands.

    If monogramming, engraving or hemming services are required, please allow one additional working day.

    Back-ordered items will be delivered separately when available, at no extra cost.

  • Which courier firm do you use for deliveries within the UK?

    All our UK deliveries are carried out by fast, efficient courier service HERMES - This means we can avoid any delays caused by seasonal backlogs or postal strikes.

  • Do you offer a Next Day delivery service?

    Yes, please call us on 0800 376 7974 and our friendly customer service agents will be happy to arrange this for you. Please call us before 1pm should you wish to use this service. Simply call 0800 376 7974 and place your order with our sales advisors before 1pm and ask for Next Day Delivery. The charge is £7.95 for a Monday to Friday Next Day delivery and £12.95 for a Next Day Saturday delivery.

    Below is a list of area codes where Next Day delivery is not possible:
    HS all postcodes, IV1-39, 40-49, 50-56, 63, KW 1-17, PA20-38, 41-49, 60-78, PH4-44, 49-50, ZE1-3, GY all postcodes, JE all postcodes, IM all postcodes, BT all postcodes, AB31-38, 40-56, KA27-28, FK17-21

  • How much does Next Day Delivery cost?

    Next Day Delivery costs £7.95. If you request a Next Day Saturday delivery then the cost would be £12.95.

  • How do I request a Next Day delivery on my order?

    Please call us prior to 1pm Monday to Friday on 0800 376 7974 and our friendly customer service agents will be happy to arrange a next day delivery for you.

  • How do I find out the cost of delivery outside of the UK?

    Please select a country using the drop down menu below. Your delivery cost will be displayed in the comment box beneath.

    *Please bear in mind that international package deliveries may be subject to local customs and duty charges.

  • How long do deliveries outside of the UK take?

    Deliveries for Europe take 3-5 working days and 3-10 working days for the rest of the world.

  • Do you deliver to BFPO address?

    Yes, our delivery charge is £3.95 no matter how large your order.

  • Will my items arrive together?

    Any out of stock items will be dispatched separately as soon as they are available at no extra costs. On occasions, there are items that we pack on their own due to the delicate nature of the fabric. These will arrive by themselves but, again, at no extra cost to you.
    If we are unable to fulfil your complete order, you will not be charged for any items that are out of stock.

  • Can I collect my order from the Outlet Store?

    Yes – please request this when ordering.

  • Do I have to sign for delivery?

    No, if you are out, our courier will leave the parcel in a secure location (e.g. front porch or ‘in the garden shed’) or with a neighbour. You can specify where you wish your parcel to be left via the ‘Special Instructions’ box during the checkout process.