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A Message to our Lands’ End Customers about the Coronavirus COVID 19

I want to personally update you on a topic that is on everyone’s mind – the Coronavirus (COVID–19). I want to assure you that we are monitoring the situation closely and have several initiatives in place across the business to ensure the well-being of our employees and customers. We know this is an evolving situation and want to share with you the various precautionary measures we are taking to continue to focus on keeping employees and customers safe and healthy.

We are following guidance from public health officials and government agencies across all our global locations, including the Centres for Disease Control and Prevention (CDC) and the World Health Organisation (WHO), so we can make assessments and provide information and guidance as the situation develops.

Employee self-care is important to us. We continue to focus on encouraging washing your hands regularly, working from home when applicable, staying at home when you are sick to prevent the spread of germs to others, and hand sanitisers are available for all employees. We have also restricted international travel and are reviewing internal travel on a case by case basis.

In addition to our regular cleaning procedures at our retail stores, offices, and distribution centres, there has been an increased focus on cleaning and sanitising the more commonly touched hard surfaces, including entrances, bathrooms, fitting rooms, break rooms, conference rooms, phones and tills.

At Lands’ End, our hearts go out to all who have been affected by the Coronavirus. I want to assure you that our customers and employees are our top priority. Our business remains open and we are committed to providing the best customer service and experience that Lands’ End is known for during this challenging time.

We will continue to monitor the data and recommendations from governments, the CDC and WHO and keep you informed.

Thank you for your loyalty.

Jerome Griffith
CEO & President

To keep all our customers safe during these tricky times, we want you to know that our courier company Hermes have made some important changes to their delivery services. Find out more here.

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