Find an answer fast

Search the Lands' End Help Centre.


CORONAVIRUS (COVID-19) SITUATION
LATEST UPDATES FROM LANDS’ END

Our commitment to the safety of our team and their families, our customers and our community.

We take the well-being of our team very seriously and will continue to work together in accordance with the advice of the Government and health agencies.

We are monitoring the Government guidelines closely every day and are complying with all of their recommendations.

Read this message from our CEO.

  • ABOUT A CHANGE TO OUR CONTACT CENTRE OPENING HOURS

    From Saturday 28th March, we are changing our opening hours until further notice.

    We will now be open 8am-10pm daily (including Sundays).

    Call us FREE on 0800 376 7974.

    Don’t forget, our website is still open 24/7!

  • ABOUT OUR OUTLET STORE

    We’re very pleased to announce that our outlet store is reopening from Monday 15th June.

    Our opening hours are: Mon-Sat 10am-6pm and Sun 10am-4pm.

    There are a few temporary changes in store to keep our customers and employees safe:

    - LIMITING CUSTOMER NUMBERS
    For customer and staff safety, we can only allow a maximum of 15 customers in store at any time – so you may have to join the queue outside for a short wait.

    - HAND SANITISER
    Before entering the store, please use the hand sanitiser provided.

    - EXTRA CLEANING
    We’ve enhanced our instore regimes to keep everything as clean as possible, with a special focus on high-contact areas and surfaces.

    - SOCIAL DISTANCING
    While shopping (and in the queue), please keep at least 2m apart from others. Reminder signage is in place throughout the store.

    - INSTORE FACILITIES
    Sorry, but our fitting rooms, toilets and restaurant will remain closed to customers until further notice.

    - CARDS, NOT CASH
    If possible, please pay by card (contactless payment is available).

    RETURNS
    We are still accepting returns in store as normal. All returns will be ‘quarantined’ for at least 72 hours before handling.

    - FEELING POORLY?
    Please don’t visit us if you’ve got any COVID-19 symptoms – e.g. a high temperature, a new continuous cough or a loss/change to your sense of smell or taste.

  • ABOUT OUR CUSTOMER DELIVERIES

    Due to the current situation, we have made some slight changes to our order processing and delivery timescales:

    We now aim to process your order within 48 hours, and deliver within 3-4 working days of your order being despatched, to mainland UK and mainland Scotland addresses and 4-5 working days after despatch to the Channel Islands, Northern Ireland and the outer Scottish islands.

    If monogramming, engraving or hemming services are required, please allow one additional working day as normal.

    Back-ordered items will be delivered separately when available, at no extra cost.

    Hermes Delivery Services
    To keep all our customers safe during these tricky times, our courier company Hermes have made some important changes to their delivery services. Find out more here.

  • ABOUT OUR RETURNS PROCESS

    During the current situation, you can still use all the standard methods to return goods to us:

    Hermes Parcelshop/Locker Drop Offs
    Find out more, and arrange a drop off at your nearest open Parcelshop/Locker here.

    Hermes Courier Collections
    Find out more about the new ‘contact-free’ collection process here.
    Arrange a Courier Collection here.

    Royal Mail Returns
    Find your nearest open post office location here.

    For more information on all available Returns options and answers to Frequently Asked Questions, click here.

  • ABOUT AN EXTENSION TO OUR POST-FREE RETURNS PERIOD

    Order in complete confidence, with our legendary customer guarantee: if you’re not 100% happy with your purchase, you can return it at any time for an exchange or refund.

    To help our customers during these tricky times, we have extended the period for post-free exchanges from 28 days to 45 days. Read more about Returns and Exchanges

  • ABOUT HERMES CONTACT-FREE COURIER COLLECTIONS

    To avoid unnecessary contact between you and your Hermes courier, if possible please nominate a safe place outside your home where you can leave your parcel ready for collection. Find out more here.

    If this isn’t possible, the Hermes courier will ring/knock at your door and take a big step back. You should open the door, put the parcel on the doorstep and step back inside. The courier will step forward and take the parcel to return to us.