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Customer Service

At Lands’ End, we do our very best to help in any way we can; it’s all part of the service.
We also know that by listening to you, our customer, we can continue to learn and improve our services - which is why we invite your feedback, both good and bad.

If you have a comment or suggestion you’d like to share with us, simply click on the link below for details of how to get in touch.

Last dates to order for christmas delivery

    Order by December 20th

  • For UK mainland deliveries (exc. Highlands & islands)
  • Order by December 18th

  • For deliveries to the UK Highlands & islands
  • Order by December 15th

  • For European deliveries
  • Order by December 8th

  • For worldwide deliveries

Delivery to the UK

Standard delivery

  • No matter how many items you order, our standard UK delivery rate is £3.95
  • All our UK deliveries are carried out by fast, efficient courier service HERMES - This means we can avoid any delays caused by seasonal backlogs or postal strikes.
  • We are able to process your order quickly, usually within 24 hours, and deliver within 2-3 working days of your order being despatched, to mainland UK and mainland Scotland addresses and 5-7 working days after despatch to the Channel Islands, Northern Ireland and the outer Scottish islands. (Please note: hemming and monogramming add a day or two to delivery.

Next Day Delivery

Place your order before 1pm (Available to most UK post codes*)

  • Want something delivered even quicker? We can now offer Next Day Delivery (Monday to Saturday) for UK orders placed by phone. (*please note, some post codes are not included in our Next Day Delivery service. For exclusions, click here.)
  • Simply call 0800 376 7974 and place your order with our sales advisors before 1pm and ask for Next Day Delivery.
  • UK Next Day Delivery rate is £7.95 for deliveries Monday through to Friday - and £12.95 for delivery on Saturday.

Delivery to all other countries

Delivery costs vary depending upon location

  • Please select a country using the drop down menu below. Your delivery cost will be displayed in the comment box beneath.

*Please bear in mind that international package deliveries may be subject to local customs and
duty charges.

Please note: delivery via courier to the above countries will take between 2 and 15 working days

Special Considerations

Monogramming, engraving & hemming

If monogramming or hemming services are required, please allow one additional working day.

Out-of-stock items on back-order

Back-ordered items will be delivered separately when available, at no extra cost. e-mail, phone, or fax our sales advisors for more details.